Data & IT Operations Specialist
(60 – 80%)

Data & IT Operations Specialist

Are you excited about enhancing evolving systems and guiding an organisation into its new technology-driven stage? Do you enjoy improving workflows and streamlining processes? Do you understand the value of accurate and accessible data? Do you thrive in a small, dynamic international team? Are you proficient in English?

If so, the new position of a Data & IT Operations Specialist (60 – 80%) within Swiss Arbitration could be the perfect fit for you!

Swiss Arbitration is a unique global platform for international dispute resolution with local roots and international outreach. Building on a history that spans over 100 years and a large network of legal practitioners worldwide, Swiss Arbitration brings together many leading experts in the fields arbitration and mediation through four organisations. Your role will be attached to:

  • The Swiss Arbitration Association (ASA): An association with approximately 1’000 members in Switzerland and abroad.
  • The Swiss Arbitration Centre: An independent institution providing high-quality arbitration and mediation services worldwide.

We are looking for a motivated part-time Data & IT Operations Specialist for our centrally located offices in Geneva or Zurich to enhance our internal data flows and management systems. This role reports directly to the Executive Director and works closely with other team members, providers and task forces.

Responsibilities:

  • Maintain and Enhance Data Management: Maintain and enhance all data management aspects and operational tasks of ASA membership, advancing them to the next level of efficiency and digitalisation.
  • Manage CRM Systems: Oversee daily operations in CRM systems, analyse and improve day-to-day operations and their technical requirements, including user data entry, and system customisation.
  • Implement Electronic Case Management System: Implement and customise the new electronic case management system for the day-to-day administration of arbitration and mediation cases, in coordination with the software provider.
  • Create Reports and Metrics: Generate statistics and performance metrics through data analysis to support reporting and business decisions.
  • Drive IT Projects: Lead IT projects in collaboration with service providers to ensure the smooth functioning of IT tools (ASA Profiles, Arbitration Toolbox, GlueUp, Cvent, etc.).
  • End-User Training and Support: Provide training and support to end-users, promoting user adoption of IT tools.
  • IT Support Contact: Serve as the primary contact for IT support and coordinate tickets with the IT providers.
  • Implement Process Improvements: Drive process improvements to increase efficiency.

Desired Qualifications & Skills:

  • Bachelor in data analytics or equivalent studies.
  • 3-5 years of experience in data management and/or IT systems operations, preferably with some international experience. Prior experience in customer service, member services, or client services is preferred.
  • Strong analytical skills to interpret data and generate valuable insights.
  • Excellent communication and interpersonal skills, enabling effective collaboration.
  • Full working proficiency, both oral and written, in English; good command of French or German is a plus.
  • Comfortable with CRM tools; proficiency in MS365.
  • Attention to detail in all matters with strong organisational and project management skills.
  • Self-starter: able to take initiative, stay on task in a fast-paced environment, juggle multiple tasks, prioritise, be flexible, and meet deadlines.
  • Team-oriented approach to work.
  • Legally entitled to work in Switzerland or eligible for a work permit.
  • Available as of July 2025.

Why Work With Us?

  • We offer a flexible work environment and independence based on mutual trust.
  • We are a small team with wide-ranging experience and diverse backgrounds.
  • We welcome and value fresh ideas.
  • We offer advantageous social insurance and pension conditions.

How to Apply:

To apply, please submit your application (CV, cover letter explaining your experience and motivation in English and certificates/references, availability, salary expectation as well as work permit status) on or before 30 April 2025 by e-mail to career@swissarbitration.org.

Early applications are encouraged. Please note that only shortlisted candidates will be contacted and invited for an interview.

If you have any questions regarding this job offer, please do not hesitate to contact the Executive Director by e-mail (korinna.trotha@swissarbitration.org) or phone (+41 22 310 74 29). You may find also answers to your questions also here: www.swissarbitration.org.

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