Mediation is an alternative means of dispute resolution. Two or more parties ask a third person, the mediator, to help them find a solution to settle a dispute or to avoid future conflict. The mediator is neutral and independent from the parties. During the mediation he facilitates the exchange of opinions and encourages the parties to look for mutually agreeable solutions.
Code of Conduct for Mediators
Anyone who accepts to act as mediator under the Swiss Rules of Commercial Mediation shall undertake in writing to comply with the European Code of Conduct for Mediators attached to these Rules (Article 13 Swiss Rules of Commercial Mediation).