Ombudsman/mediation for Financial Services
(according to the FinSA or on a voluntary basis)
On 1 January 2020, the Swiss Financial Services Act (FinSA) entered into force and clients of financial service providers can now avail themselves of an ombudsman/mediation procedure. For this purpose, the financial service providers active in Switzerland must be affiliated to an ombudsman recognised by the Swiss Federal Finance Department (FDF).
SCAI has obtained the FDF recognition in July 2020 and is now offering these specific mediation services to all interested Financial Service Providers, client advisers, trustees, and clients thereof, whether subject to the FinSA or not, in accordance with the SCAI Rules of Mediation Procedure for Financial Services.
Non-Swiss Financial Service Providers who are not active in Switzerland are not subject to the FinSA and do not have to affiliate themselves with a Swiss Mediation Organ such as SCAI. Non-Swiss Financial Service Providers can nonetheless agree with their non-Swiss clients to use our Mediation Organ either by inserting in their contracts a mediation clause referring to SCAI and the SCAI Rules of Mediation Procedure for Financial Services, or by agreeing with their clients to refer thereto once a dispute arises. Model Mediation Clauses are available here.
Financial Service Providers subject to FinSA (articles 2, 3, 29(1)(c) and 77 et seg. FinSA)
"Financial service providers" subject to FinSA are persons who provide financial services on a commercial basis in Switzerland or for clients in Switzerland, with the criterion of a commercial basis being satisfied if there is an independent economic activity pursued on a permanent, for-profit basis; are "client advisers" natural persons who perform financial services on behalf of a financial service provider or in their own capacity as financial service providers;
- asset managers / Portfolio managers
- Trustees
- Fund management
- Trade essayers
- Family offices
- Client advisers who are not included in the affiliation of an affiliated financial service provider (art. 29 para. 1 let. c FinSA)
- Banks
- Securities firms
- Insurance companies and intermediaries
Important note:
Since February 2021, Financial service providers that serve solely institutional or professional clients (excluding high-net-worth retail clients having opted out to be treated as professionals) are not required to affiliate themselves to an ombudsman anymore.
If you decide to affiliate yourself with our ombudsman service / mediation organ, you must fill in the below form and pay the affiliation fees. We will then confirm your affiliation and you will have filled in your obligation to affilate yourself to an ombudsman office as per article 74 et seq. FinSA. You will benefit of our services right away if you face a dispute. The affiliation fee will cover the remaining of 2021.
Clients of Financial Service Providers subject to FinSA
You do not have to affiliate yourself with us, it is your financial service provider subject to LSFin who must affiliate itself with one of the recognized ombudsman / mediation organ. If you are facing a dispute with your financial service provider who is affiliated with us or willing to use our services, and you have already put your questions and complaints to it and attempted to find a settlement (art. 75(4)(b) FinSA), you may file a request for ombudsman support/mediation with us. You must send your request to our Secretariat at ombuds-fin@scai.swiss in either German, French, Italian or English, and pay a registration fee of CHF 100.- on the bank account indicated on our mediation request form. The costs of the mediation will be borne by your Financial Service Provider (art. 75(1) FinSA).
Note that the dispute must not already have been the object of another mediation between the same parties, and that no other mediation/conciliation/ombudsperson or –entity, or arbitral court or an administrative entity can have been seized with the same subject matter between the same parties(art. 75(4)(c-d) FinSA).
Your questions and complaint must neither concern questions of general business and fee policy nor abstract business and legal questions.
Rules of Mediation Procedure for Financial Services