Ombudsman/mediation for Financial Services

(according to the FinSA or on a voluntary basis)

On 1 January 2020, the Swiss Financial Services Act (FinSA) entered into force and clients of financial service providers can now avail themselves of an ombudsman/mediation procedure. For this purpose, the financial service providers active in Switzerland must be affiliated to an ombudsman recognised by the Swiss Federal Finance Department (FDF).

SCAI has obtained the FDF recognition in July 2020 and is now offering these specific mediation services to all interested Financial Service Providers, client advisers, trustees, and clients thereof, whether subject to the FinSA or not, in accordance with the SCAI Rules of Mediation Procedure for Financial Services.

Non-Swiss Financial Service Providers who are not active in Switzerland are not subject to the FinSA and do not have to affiliate themselves with a Swiss Mediation Organ such as SCAI. Non-Swiss Financial Service Providers can nonetheless agree with their non-Swiss clients to use our Mediation Organ either by inserting in their contracts a mediation clause referring to SCAI and the SCAI Rules of Mediation Procedure for Financial Services, or by agreeing with their clients to refer thereto once a dispute arises. Model Mediation Clauses are available here.  


Financial Service Providers subject to FinSA (articles 2, 3, 29(1)(c) and 77 et seg. FinSA)

"Financial service providers" subject to FinSA are persons who provide financial services on a commercial basis in Switzerland or for clients in Switzerland, with the criterion of a commercial basis being satisfied if there is an independent economic activity pursued on a permanent, for-profit basis; are "client advisers" natural persons who perform financial services on behalf of a financial service provider or in their own capacity as financial service providers;

  • asset managers / Portfolio managers
  • Trustees
  • Fund management 
  • Trade essayers
  • Family offices
  • Client advisers who are not included in the affiliation of an affiliated financial service provider (art. 29 para. 1 let. c FinSA)
  • Banks
  • Securities firms
  • Insurance companies and intermediaries

Important note:

Since February 2021, Financial service providers that serve solely institutional or professional clients (excluding high-net-worth retail clients having opted out to be treated as professionals) are not required to affiliate themselves to an ombudsman anymore. 

If you decide to affiliate yourself with our ombudsman service / mediation organ, you must fill in the below form and pay the affiliation fees. We will then confirm your affiliation and you will have filled in your obligation to affilate yourself to an ombudsman office as per article 74 et seq. FinSA. You will benefit of our services right away if you face a dispute. The affiliation fee will cover the remaining of 2021.


Clients of Financial Service Providers subject to FinSA

You do not have to affiliate yourself with us, it is your financial service provider subject to LSFin who must affiliate itself with one of the recognized ombudsman / mediation organ. If you are facing a dispute with your financial service provider who is affiliated with us or willing to use our services, and you have already put your questions and complaints to it and attempted to find a settlement (art. 75(4)(b) FinSA), you may file a request for ombudsman support/mediation with us. You must send your request to our Secretariat at in either German, French, Italian or English, and pay a registration fee of CHF 100.- on the bank account indicated on our mediation request form. The costs of the mediation will be borne by your Financial Service Provider (art. 75(1) FinSA).  

Note that the dispute must not already have been the object of another mediation between the same parties, and that no other mediation/conciliation/ombudsperson or –entity, or arbitral court or an administrative entity can have been seized with the same subject matter between the same parties(art. 75(4)(c-d) FinSA).

Your questions and complaint must neither concern questions of general business and fee policy nor abstract business and legal questions.


Financial Service Providers and Client Advisers - How to affiliate yourself? 

By completing the below form, you are taking the first step towards affiliating your entity to our Mediation Organ / Ombudsman for financial service providers and their clients.


CHF 440.-      per entity / company subject to FinSA  / client advisers who are not already included in the affiliation of an affiliated financial service provider (art. 29 para. 1 let. c FinSA) (for instance: asset managers, trustees, funds, family offices, banks / insurances / brokers, etc., providing financial services on a commercial basis in Switzerland or for clients in Switzerland, with the criterion of a commercial basis being satisfied if there is an independent economic activity pursued on a permanent, for-profit basis). 

The affiliation process is purely digital. As soon as we have received your affiliation form and payment, your entity/you will be affiliated with our mediation organ and we will send you a confirmation thereof.

There are no other charges or fees to be paid, unless one of your clients files a request for mediation, in which case the mediation cost will be charged as provided for in the SCAI Rules of Mediation Procedure for Financial Services

2022 Annual Affiliation Fees:

As of January 2022, the annual affiliation fees will be reduced and limited to merely cover the mandatory administrative costs.





Zurich : 

Swiss Chambers' Arbitration Institution (SCAI)

Mediation Department

c/o Zurich Chamber of commerce (ZHK)

11, Löwenstrasse – Postfach – 8021 Zürich 

Tel.: +41 (0)44 217 40 61


Rolf Weber, Zurich

Geneva : 

Swiss Chambers' Arbitration Institution (SCAI)

Mediation Department

c/o Geneva Chamber of commerce (CCIG)

4, boulevard du Théâtre – P.O. Box 5039 – 1211 Geneva 11 

Tel: +41 (0)22 819 91 57



WEBINAR - 11 December 2020

Médiation LSFin : une obligation d’affiliation pour le prestataire de services financiers, une option (presque gratuite) pour le client

FinSA Mediation: An obligation for the financial services provider, an (almost complimentary) option for the client.

Video recording available in our video gallery (in French).  



pdf_20x20 Rules of Mediation Procedure for Financial Services 


Request for Mediation / Ombuds-support Forms 



Rolf Weber, Zürich
(Further persons TBD; candidacies can be sent to Caroline Ming (


Entities that have already affiliated themselves with us: 

Large foreign based banks with Swiss subsidiaries

Swiss financial service providers (mainly from Zurich, Geneva, Zug and Lugano)

Financial service providers based in EU countries, the UK, Hong-Kong, Singapore and USA

Entities belonging to Swiss and foreign banks and insurance companies

Independant client advisers

Contact person

To pay your CHF 440.- SCAI registration and affiliation fees, your are invited to use the following bank account details:

Bank : UBS Switzerland AG
Beneficiary/Account Holder : Swiss Chambers‘ Arbitration Institution
IBAN : CH10 0027 9279 3670 7401 T
Account number : 0279-00367074.01T
Clearing number : 0279
UBS postal account number : 80-2-2

All payments must be made in Swiss Francs (CHF) and received net of any banking fees. 

Please note that we are not subject to V.A.T.